2026-06-13
Wu Zhao Is Out at DingTalk. The Essay Didn't Beat Him. Busywork Did.
437 days. Field visits, customer satisfaction pulled from 30% to 80%, a camp bed in the office, watching when the lights went out in the Feishu building across the street. Wu Zhao's diligence was real. So was DingTalk ONE: launched in four months, 3 million daily actives, retention off a cliff, dismantled within ten months. AI has maxed out productivity while the new consumption scenarios haven't shown up, and nobody has found the right path for human-AI collaboration. This is more than one man's failure; it's an entire era's winning formula expiring at once. And busywork is the first trap this era has dug for product managers.
